A questionnaire was included in the Zetoc web site on 12 November 2013 and taken down on 10 January 2014. We would like to thank all those who took the time to complete the survey, we value your feedback.
The tables and charts below present a summary of the survey responses.
Respondents were asked what they valued most about Zetoc. The features considered most valuable were: Alerts (46%); convenience (18%); coverage(13%) and ease of use, searching and speed (9%).
| Most Valued: All Results | Percentage | |
|---|---|---|
| Alerts | 65 | 46% |
| Ease of use, searching, speed | 13 | 9% |
| Coverage | 18 | 13% |
| Currency/timeliness | 4 | 3% |
| Data Quality | 4 | 3% |
| Convenience | 26 | 18% |
| General Feedback | 12 | 8% |
| Total Comments | 142 |
Respondents were asked which sector they worked in. Most respondents were involved in the Higher Education Sector (77%), followed by 9% in Health.
| Work Sector: All Results | Percentage | |
|---|---|---|
| Higher Education | 140 | 77% |
| Further Education | 9 | 5% |
| Other Education | 3 | 2% |
| Government | 5 | 3% |
| Health | 17 | 9% |
| Other | 9 | 5% |
| Total | 183 |
Respondents were asked in which role do they use Zetoc. 65% of respondents were involved in academic work as students, researchers or lecturing staff. Library staff/information professionals accounted for 27% and Other for 8%.
| Role: All Results | Percentage | |
|---|---|---|
| Undergraduate student | 7 | 4% |
| Postgraduate student | 56 | 30% |
| Lecturer/Professor | 29 | 16% |
| Academic researcher | 27 | 15% |
| Library Staff/Information Specialist | 50 | 27% |
| Other | 14 | 8% |
| Total | 183 |
Respondents were asked, if they currently work or study in an education establishment to specify their subject area. The greatest number of respondents selected Social Sciences (9%) for their subject area, followed by Predominantly interdisciplinary (7%) and Education and Research Methods(6%). Many respondents chose more than one option so the figures include every subject area selected for each respondent.
Respondents were asked, on average, how often they use Zetoc.
| Usage Frequency: All Results | Percentage | |
|---|---|---|
| Several times a week | 52 | 28% |
| Once a week | 37 | 20% |
| Once or twice a month | 44 | 24% |
| Less often | 38 | 21% |
| This is my first use of Zetoc | 12 | 7% |
| Total | 183 |
Respondents were asked how do they find using Zetoc. 70% of respondents agreed that Zetoc is easy to use.
| Ease of use: All Results | Percentage | |
|---|---|---|
| Very Easy | 46 | 25% |
| Easy | 82 | 45% |
| Neither easy or difficult | 49 | 27% |
| Difficult | 5 | 3% |
| Very difficult | 1 | 1% |
| Not answered | 0 | 0% |
| Total | 183 |
Respondents were asked to what extent they agreed with the statement 'I would recommend Zetoc to others'. 90% of respondents agreed that they would recommend Zetoc to others. 2% responded saying they disagreed - the remaining users were either neutral or selected "Not Applicable".
| Recommend: All Results | Percentage | |
|---|---|---|
| Strongly agree | 89 | 49% |
| Agree | 75 | 41% |
| Neither agree or disagree | 15 | 8% |
| Disagree | 2 | 1% |
| Strongly disagree | 1 | 1% |
| Not applicable | 1 | 1% |
| Total | 183 |
Some very positive comments were provided by respondents about the Zetoc service and the features they valued the most. A small selection of the comments can be found below:
In addition to the online survey, users were asked if there would be willing to participate in future surveys or interview sessions relating to Zetoc and/or other Mimas services. Users who would be willing to participate were asked to provide a contact email address.
The Zetoc service is provided by Mimas at The University of Manchester on behalf of the British Library and Jisc. For help please see the FAQs or contact the Helpdesk.
Email: zetoc@jisc.ac.uk
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