A questionnaire was included in the Zetoc web site on 8 December 2014 and taken down on 14 January 2015. We would like to thank all those who took the time to complete the survey, we value your feedback.
The tables and charts below present a summary of the survey responses.
Respondents were asked what they valued most about Zetoc. The features considered most valuable were: Alerts (54%); Ease of use, searching and speed (13%), Convenience (12%) and Coverage (10%)
| Most Valued: All Results | Percentage | |
|---|---|---|
| Alerts | 36 | 54% |
| Ease of use, searching, speed | 9 | 13% |
| Coverage | 7 | 10% |
| Currency/timeliness | 3 | 5% |
| Data Quality | 0 | 0% |
| Convenience | 8 | 12% |
| General Feedback | 4 | 6% |
| Total Comments | 67 |
Respondents were asked which sector they worked in. Most respondents were involved in the Higher Education Sector (85%), followed by 5% in FE and 5% in Health.
| Work Sector: All Results | Percentage | |
|---|---|---|
| Higher Education | 69 | 85% |
| Further Education | 4 | 5% |
| Other Education | 0 | 0% |
| Government | 1 | 1% |
| Health | 4 | 5% |
| Other | 3 | 4% |
| Total | 81 |
Respondents were asked in which role do they use Zetoc. 65% of respondents were involved in academic work as students, researchers or lecturing staff. Library staff/information professionals accounted for 30% and Other for 5%.
| Role: All Results | Percentage | |
|---|---|---|
| Undergraduate student | 2 | 2% |
| Postgraduate student | 23 | 28% |
| Lecturer/Professor | 12 | 15% |
| Academic researcher | 16 | 20% |
| Library Staff/Information Specialist | 24 | 30% |
| Other | 4 | 5% |
| Total | 81 |
Respondents were asked, if they currently work or study in an education establishment to specify their subject area. The greatest number of respondents selected Social Sciences (13%) for their subject area, followed by Medicine including Dentistry (11%) and Biological Science (9%). Many respondents chose more than one option so the figures include every subject area selected for each respondent.
Respondents were asked, on average, how often they use Zetoc.
| Usage Frequency: All Results | Percentage | |
|---|---|---|
| Several times a week | 23 | 28% |
| Once a week | 23 | 28% |
| Once or twice a month | 20 | 25% |
| Less often | 15 | 19% |
| Total | 81 |
Based on your experience over the past year, how likely would you be to recommend the Zetoc service to a colleague? (Users were asked to select a number on a sliding scale between 1 and 10, with 1 being 'Definitely Would Not Recommend.') 84% of users rated their experience between 8 and 10.
Definitely Would Not - 1 2 3 4 5 6 7 8 9 10 - Definitely Would
| Recommend: All Results | Percentage | |
|---|---|---|
| 1 | 1 | 1% |
| 2 | 1 | 1% |
| 3 | 1 | 1% |
| 4 | 0 | 0% |
| 5 | 3 | 4% |
| 6 | 4 | 5% |
| 7 | 3 | 4% |
| 8 | 12 | 15% |
| 9 | 21 | 26% |
| 10 | 35 | 43% |
| Total | 81 |
Some very positive comments were provided by respondents about the Zetoc service and the features they valued the most. A small selection of the comments can be found below:
In addition to the online survey, users were asked if there would be willing to participate in future surveys or interview sessions relating to Zetoc and/or other Mimas services. Users who would be willing to participate were asked to provide a contact email address.
The Zetoc service is funded by Jisc and the data provided by the British Library. For help please see the FAQs or contact the Helpdesk.
Email: help@jisc.ac.uk
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