Zetoc Survey 2014-2015 Summary.

A questionnaire was included in the Zetoc web site on 8 December 2014 and taken down on 14 January 2015. We would like to thank all those who took the time to complete the survey, we value your feedback.

The tables and charts below present a summary of the survey responses.

Most Valued Zetoc Feature.

Respondents were asked what they valued most about Zetoc. The features considered most valuable were: Alerts (54%); Ease of use, searching and speed (13%), Convenience (12%) and Coverage (10%)

Most Valued Chart

    Most Valued: All Results   Percentage
Alerts   36   54%
Ease of use, searching, speed   9   13%
Coverage   7   10%
Currency/timeliness   3   5%
Data Quality   0   0%
Convenience   8   12%
General Feedback   4   6%
Total Comments   67  

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Work Sector.

Respondents were asked which sector they worked in. Most respondents were involved in the Higher Education Sector (85%), followed by 5% in FE and 5% in Health.

Sector Chart

   Work Sector: All Results  Percentage
Higher Education  69  85%
Further Education  4  5%
Other Education  0  0%
Government  1  1%
Health  4  5%
Other  3  4%
Total  81  

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Role.

Respondents were asked in which role do they use Zetoc. 65% of respondents were involved in academic work as students, researchers or lecturing staff. Library staff/information professionals accounted for 30% and Other for 5%.

Role Chart

   Role: All Results  Percentage
Undergraduate student  2  2%
Postgraduate student  23  28%
Lecturer/Professor  12  15%
Academic researcher  16  20%
Library Staff/Information Specialist  24  30%
Other  4  5%
Total  81  

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Subject Area.

Respondents were asked, if they currently work or study in an education establishment to specify their subject area. The greatest number of respondents selected Social Sciences (13%) for their subject area, followed by Medicine including Dentistry (11%) and Biological Science (9%). Many respondents chose more than one option so the figures include every subject area selected for each respondent.

Subject Area Chart

Usage Frequency.

Respondents were asked, on average, how often they use Zetoc.

Usage Frequency Chart

   Usage Frequency: All Results  Percentage
Several times a week  23  28%
Once a week  23  28%
Once or twice a month  20  25%
Less often  15  19%
Total  81  

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Recommend.

Based on your experience over the past year, how likely would you be to recommend the Zetoc service to a colleague? (Users were asked to select a number on a sliding scale between 1 and 10, with 1 being 'Definitely Would Not Recommend.') 84% of users rated their experience between 8 and 10.

Definitely Would Not - 1 2 3 4 5 6 7 8 9 10 - Definitely Would

Recommend Zetoc chart

   Recommend: All Results  Percentage
1  1  1%
2  1  1%
3  1  1%
4  0  0%
5  3  4%
6  4  5%
7  3  4%
8  12  15%
9  21  26%
10  35  43%
Total  81  

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Comments

Some very positive comments were provided by respondents about the Zetoc service and the features they valued the most. A small selection of the comments can be found below:

Interviews.

In addition to the online survey, users were asked if there would be willing to participate in future surveys or interview sessions relating to Zetoc and/or other Mimas services. Users who would be willing to participate were asked to provide a contact email address.

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